Send and receive money with Zelle^® in minutes.^*

You can send money to friends, family and others you trust enrolled with Zelle^®.

Since money is sent directly from your bank account to another person's bank account within minutes, it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number.

You can send, request or receive money with Zelle^®. To get started, log into Pikes Peak Credit Union's mobile app and select "Send Money with Zelle^®". Enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, accept terms and conditions, and you're ready to start sending and receiving with Zelle^®.

To send money using Zelle^®, simply select someone from your mobile device's contacts (or add a new recipient's email address or U.S. mobile phone number), enter the amount you'd like to send and an optional note, review, then hit "Send." In most cases, the money is typically available in minutes.^*

To request money using Zelle^®, select "Request," select the individual(s) from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit "Request."^**

To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle^®.

If you have already enrolled with Zelle^®, you do not need to take any further action. The money will be sent directly into your Pikes Peak Credit Union account, typically within minutes.^*

If you have not yet enrolled with Zelle^®, follow these steps:

1. Click on the link provided in the payment notification.
2. Select Pikes Peak Credit Union.
3. Follow the instructions provided on the page to enroll and receive your payment.

Please ensure the email address or U.S. mobile number provided to the sender is the same email address or U.S. mobile number you enroll with Pikes Peak Credit Union.

Money sent with Zelle^® is typically available to an enrolled recipient within minutes.^*

If it has been more than three days, we recommend confirming that you have enrolled your email address or U.S. mobile phone number and that the sender used the correct email address or U.S. mobile phone number.

You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle^®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select "Cancel This Payment."

If the person you sent money to has already enrolled with Zelle^®, the money is sent directly to their bank account^* and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile phone number when sending money.

If you sent money to the wrong person, we recommend contacting that person and requesting that they send the money back to you.

Keeping your money and information safe is a top priority of Pikes Peak Credit Union. When you use Zelle^® within our mobile app, your information is protected with the same technology we use to keep your bank account safe.

If you don't know the person or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), we recommend not using Zelle^® for these types of transactions, which are potentially high risk.

These transactions are potentially high risk (just like sending cash to a person you don't know is high risk). Neither Zelle^® nor Pikes Peak Credit Union offers a protection program for any authorized payments made with Zelle^® - for example, if you do not receive the item you paid for or the item is not as described or as you expected.

Zelle^® is available to bank customers in the U.S. using a U.S. mobile number. Both sender and receiver must be enrolled with Zelle^® at one of the more than 2,300 participating financial institutions in the U.S. to send and receive money.

You can find a full list of participating banks and credit unions live with Zelle^® on the Zelle.com website.

Pikes Peak Credit Union does not charge fees to send or receive money with Zelle^®, but there is a $10 stop payment fee to cancel a Zelle^® transaction that is still pending because the recipient hasn't yet enrolled. If the recipient doesn't enroll with Zelle^® within 14 days, the payment will naturally expire, the funds will be returned to your account and no fees will be assessed.

Your mobile carrier's messaging and data rates may apply.

As of March 31, 2025, all users must be enrolled through one of the more than 2,300 banks and credit unions that offer Zelle^® in order to send and receive money. The list of participating financial institutions is always growing. You can find the updated list of participating banks and credit unions live with Zelle^® at Zelle.com. If their bank or credit union is not listed, we recommend you use another payment method at this time.

The Zelle^® QR code feature is currently not available at Pikes Peak Credit Union. The ability to use Zelle^® QR code will be available soon.